 In recent years, the tourist has become a mature and demanding client who is interested, not only in a good price but also in an appropriate relationship between price and service. This, along with the need for keeping abreast of the changes taking place in the tourist sector and the search for excellence in the destination, led to Santiago de Compostela requesting, in 2001, to be a Pilot Destination in the Comprehensive System of Spanish Tourist Destination Quality. This is a project promoted by the Secretariat General for Tourism and the Spanish Federation of Municipalities and Provinces, in which more than 85 destinations throughout Spain are currently participating.
SICTED involves the introduction of a quality system in most sub-sectors and sectors related to tourism. Good Practices Manuals for Tourism Quality have therefore been prepared for 25 kinds of companies and services:
 Travel Agencies |
Hotels and Apartments |
| Hostels |
Active Leisure |
| Car Rental |
Information Offices |
| Craftspeople |
Other services |
| Bars and Cafeterias |
Congress Organisers |
| Campsites |
Congress Halls |
| Rural Accommodation |
Beaches |
| Sites of Tourist Interest |
Marinas |
| Tourism Business |
Local Police |
| Convention Bureau |
Restaurants |
| Natural Reserves |
Taxis |
| Ski Resorts |
Tourist Transport |
| Tourist Guides |
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As a result of SICTED’s introduction in our city, 124 establishments and services were certified in 2008. This figure will soon be increased with new certifications.
Contact:
Quality Department Turismo de Santiago
Tln.: 981.555.129
Fax: 981.554.748
calidade@santiagoturismo.com
Downloads:
MEMBERSHIP PROTOCOL
GUIDE SICTED 2008
Basis of SICTED Introduction
Requirements for participating companies
Introduction of Good Practice Manuals
Recognised SICTED establishments and services
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